Medicare Advantage Authorizations through eviCore

The “member not found” issue impacting Medicare member authorizations with eviCore has been resolved as of 1/15/18. eviCore has the missing Medicare members loaded in their system. To submit a prior authorization for an impacted member, please call or email "clientservices@evicore.com and include the following:

Member name, DOB and member ID number
Date of service, procedure and diagnosis codes

Going forward, you should be able to submit on-line authorization requests at www.evicore.com as usual.

We appreciate your patience while we work through this issue.